***If more than $800 of returns are made within a calendar year, a 20% restocking/shipping/handling fee will be deducted from each return moving forward. Orders cannot be modified or canceled once they are placed.If it has been longer than 3 days, tags have been removed or item has been worn or washed it becomes ineligible for replacement.If you believe you have received something defective please contact us within 3 days of order receipt at so we can address the issue.PLEASE inspect your merchandise immediately upon receipt.If a return is received without specifying a refund or store credit, store credit will be automatically given.Once we receive your return please allow 2-5 business for it to be processed.We are not responsible for packages lost in transit. **Please get a tracking number to track your package. Return address: The Pulse Boutique, 1503 North 13 Ave E Newton, Iowa 50208. Ship it yourself via the carrier of your choice.When returning items via the return portal, do NOT combine multiple orders into one box/mailer or the weight will be incorrect and we will have to charge you for the additional shipping cost that is charged to us by the USPS. That cost will be deducted from your return. Label cost is $4.95 for packages under 16 ounces and $9.95 for packages 16 ounces or greater. Use the Return Portal to print off a pre-paid shipping label and give to your usps carrier.**If your order was delayed 7+ business days by the USPS please contact for extended return information. *Postmarked means it has been accepted and scanned in at the post office. Shipping paid on the original order is non-refundable and you will not receive a credit for it. Once we process your return please allow 3-5 business days for your bank to process the refund. Refund: Your item must be received or postmarked* within 14** days of the order date to receive a full refund for domestic orders. You will receive an e-gift card once your return has been processed to the email you checked out with. Store Credit : Your item must be received or postmarked* within 30** days from the date you order was placed for domestic orders. Gift Cards can’t be returned or refunded. Any item marked down or discounted greater than 25% off the original price (includes BOGO items).Any item in the sale/clearance section.Any time a coupon code/perk of 25% off or greater was used on the order.Shoe boxes must be returned inside another box or a protective mailer.Shoes must be returned in the original shoe box.Products can’t be worn, altered or washed.Make sure there are no make-up or deodorant stains, animal hair or cigarette smoke odor.To make sure that your jewelry stays in prime condition it is important to handle it with care. You can wear our jewelry while washing your hands and showering. As it is a thin layer of gold, extra care should be taken to maximize its lifespan. Gold plating is a process where a thin layer of gold is placed on the surface of a different material.Īll of our jewelry is plated on top of a base of sterling silver. Gold plated - All our jewels are made of the highest quality 925 sterling silver and gold plated with 3 micron of fine gold. If you don't have one, use a microfiber or non-abrasive cloth. We recommend using a special silver cloth to polish the accessories. It's also a helpful way to clean oxidized silver, too. Polishing is a great way to spruce up sterling silver that hasn't tarnished too much. Your skin's oils can actually help to keep the jewelry clean and maintain its brilliance.Īnother way is to polish. One of the best ways to prevent sterling silver jewelry from tarnishing is by wearing it. This oxidation can produce a number of different outcomes from rust on steel to tarnish on silver. ![]() Sterling Silver - When metals (sterling silver) are exposed to the air, they experience a chemical process called oxidation.
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